In these Terms and Conditions we, our, or us refers to Unlocking Language.

ACCEPTANCE OF TERMS

By accessing the content of www.unlockinglanguage.co.uk ("the Website") or any of our associated sites you agree to be bound by the terms and conditions set out herein and you accept our privacy policy available online. If you object to any of the terms and conditions set out in this agreement you should contact us before considering using any of our services.

You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

ROLE OF PARENTS/CARERS

Regular home support is vital in ensuring the best outcomes from therapy. The therapist will discuss appropriate strategies and activities and how frequently specific tasks should be carried out at home. It is essential that you commit to carrying out the advice provided in order for the expected level of progress to be made.

FREE CONSULTATON

We offer a 15 minute free consultation to discuss your specific needs and describe our service. This is via telephone call, skype, face time or email enquiry. Please do not hesitate to contact us if you have a query.

CONSENT TO TREATMENT

By attending therapy sessions it is presumed you are consenting to treatment and have read and understood the above terms and conditions. Clients will be discharged at the end of an episode of care. This is when therapy is complete and when the client’s potential is achieved in the area targeted by therapy. You may also choose to withdraw from therapy at any time, or postpone therapy.

FEES & TRAVEL COST

Fees are in accordance with the guidelines set by the Association of Speech and Language Therapists in Independent Practice (ASLTIP) which is approved by the Royal College of Speech and Language Therapists (RCSLT). 
Fees are agreed prior to assessment & treatment commencing. 
The fee includes time spent outside the session in planning, preparing therapy materials, and any necessary telephone/email liaison with parents and other professionals. It also includes the cost of assessment and paper based therapy materials. Travel is charged at 0.45p per mile.

PAYMENTS

All fees are agreed prior to the start of therapy. All sessions must be paid for in advance or on the day. Payments can be made by cash, cheque or direct bank transfer. A written receipt/invoice can be provided on request. 
If a session is not paid for on the day, further sessions may be suspended until payment has been made. Two reminders will be sent after which payment must be received if debt collection proceedings are to be avoided.

CANCELLATION POLICY

24 hours' notice is required. Sessions cancelled after this time or not attended will be charged at 50% the usual rate. However we understand that unforeseen situations may occasionally prevent attendance and we can discuss this if it occurs.

A parent or carer may withdraw the client from therapy at any time. A week's notice would be appreciated. Occasionally we may need to rearrange your appointment. We will aim to contact you at least 48 hours in advance and arrange another appointment to suit you.

LOCATION OF SESSIONS

Sessions can take place at your home, your child’s school/nursery, the client’s nursing home/residential home or the therapist’s clinic base. It is requested that clients provide a quiet environment, free from distraction (e.g. phone, TV). It is also expected that you will stay with the client is he/she is under 18years of age for the duration of the session. When a session is arranged at a child's school/nursery the school must be informed and be in agreement. It is expected that a member of staff will be available to discuss the session.

LETTERS, REPORTS & TREATMENT PROGRAMS

These will be written at the client’s request and will incur additional costs. Reports or advice will only be distributed to other relevant professionals (e.g. school or GP) with the consent and signature of the client/guardian.

CIRCULATION OF REPORTS / SHARING INFORMATION

It is considered best practice to share information with relevant professionals in order for you to receive appropriate therapy and for us to work efficiently and effectively with you. However we are committed to protecting your privacy and therefore your agreement will be sought before information/reports are circulated or prior to consultation with other professionals unless we are obliged by law to disclose personal data.

REFERRALS OF SERVICE

We accept self referrals. However for dysphagia or organic voice disorders medical consent from GP or a consultant is required.

COPYRIGHT

By using the Website you agree to respect the intellectual property rights of Unlocking Language and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.

MODIFICATION

Unlocking Language reserves the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement. Last updated: May 2013